Module Employee Experience (EN)


Description
Without happy employees there are no happy customers and the other way around. In the module Employee Experience I'll walk you through the sense and nonsense around employee engagement and how you can make sure that your organisation is focusing more on the sense of it. All to create measurable results in Employee Experience. Because many EX techniques build on the CX techniques, you will also learn the CX basics in this EX module.

Content
  • Welcome!
  • Quickstart Learning Platform
  • Introduction
  • Quick Introduction
  • 1a. Accelerate In Experience
  • 1b. The 5 types of experience and their metrics
  • 1c. The sense and non sense of metrics
  • Assignments Introduction
  • journeys and drivers foundation
  • Quick intro journeys and drivers foundation
  • The key to latent drivers
  • Journey as structure
  • Extra: Connecting BX, SX and UX in the journeys (clone)
  • Customer Experience techniques
  • Quick intro Customer Experience techniques
  • 3c. Defining journeys - Main customer journey
  • 3c. Definining journeys - Detailed customer journeys
  • Extra: manual workshop detailed journeys
  • Extra: manual and example survey driver analysis
  • 3c. Assignments Journeys
  • 3d. Meaningful metrics and drivers for CX
  • 3d. Assignment Explaining drivers
  • Extra 3d. Visualisation drivers in journey.pdf
  • 3e. Improve and learn
  • 3e. Assignment Improve and learn
  • Extra 3e. Journey teams and training employees.pdf
  • Extra: Tooling tips and advice CX and EX
  • Quiz Customer Experience Techniques
  • employee experience
  • Quick intro Employee Experience
  • 4a. The scope of EX
  • 4b. Proof financial impact EX
  • 4b. Assignment Financial impact EX
  • 4c. Defining journeys
  • 4c. Assignment EX journey
  • 4d. Meaningful metrics and drivers for EX
  • 4d. Assignment EX research
  • Extra: example survey employee experience factors
  • 4e. Learn and improve
  • 4f. Anchor in organisation
  • 4f. Assignment anchoring EX and CX
  • 4g. The 5 successfactors
  • Leadership and steering
  • Quick intro leadership and steering
  • Leadership and steering
  • Experiment steering Alive at Work
  • extra's to create energy
  • Golden tip #1 Make aftermovies
  • Golden tip #2 Kahoot quiz with drivers
  • Podcast Personal Leadership
  • Podcast Interview Zanna and Dan Cable (Alive at work)
  • Library
  • Library Accelerate In Experience
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever